Terms & Conditions Policy

Effective Date: 01 June 2025

Welcome to Nolantrelli Limited T/A Nolans Workwear ("we", "us", or "our"). By using our website, www.nolansworkwear.com ("website"), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or placing any order.

1. Company Information

Nolantrelli Limited T/A Nolans Workwear
Company Registration Number: 785420
Registered Address: Ard Roe House, Unit 3, Glen Road, Monaghan, H18Y037, Ireland
Phone: +353 85 275 1912
Email: info@nolantrelli.com

2. Use of the Website

By accessing this Website, you warrant that:

You are at least 18 years of age or have the legal capacity to enter into a binding contract.

All information you provide is accurate and up to date.

You will not use this Website for any unlawful or fraudulent purpose.

We reserve the right to refuse access to the Website, terminate accounts, or cancel orders at our sole discretion.

3. Products and Services

Online Shop

We sell a variety of workwear products through our online store. Product descriptions, images, prices, and availability are subject to change without notice.

Embroidery, Alterations, and Repairs

We offer embroidery, garment alteration, and repair services. These services may be ordered online or coordinated directly through our contact channels.

4. Orders and Payments

All prices are in Euros (€) and include VAT unless stated otherwise.

Payments are processed securely via our payment gateway provider.

Once an order is placed, you will receive a confirmation email. Acceptance of your order occurs when we dispatch the goods.

We reserve the right to cancel or refuse any order due to stock availability, pricing errors, or suspected fraud.

5. Delivery

Delivery times and costs are provided at checkout.

We aim to dispatch all orders promptly, but delays may occur due to circumstances beyond our control.

Delivery is deemed complete once the goods are delivered to the address provided.

6. Returns and Refunds

You have the right to cancel and return your order within 14 days of receiving it, subject to Irish consumer protection law.

Customized or personalized items (e.g., embroidered garments) cannot be returned unless faulty.

To initiate a return, please contact us at info@nolantrelli.com with your order details.

7. Limitation of Liability

To the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, or consequential loss or damage arising out of the use or inability to use our Website or services.

Our liability for any direct loss shall be limited to the total amount paid by you for the product or service in question.

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Nolantrelli Limited or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any content without our written consent.

9. Privacy Policy

We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, store, and use your information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising shall be subject to the exclusive jurisdiction of the Irish courts.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

12. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

Nolantrelli Limited T/A Nolans Workwear
Ard Roe House, Unit 3, Glen Road, Monaghan, H18Y037, Ireland
+353 85 275 1912
info@nolantrelli.com

Online Purchase Policy

Effective Date: 1 June 2025

Thank you for shopping with Nolantrelli Limited T/A Nolans Workwear. The following policy explains how purchases are processed, your rights, and what to expect when ordering from nolansworkwear.com.

Order Acceptance & Confirmation

• All orders placed on nolansworkwear.com are subject to acceptance and availability.
• Once your order is placed, you will receive an order confirmation email acknowledging receipt of your order. This email does not confirm acceptance of your order, but merely that we have received it.
• We retain the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.

Pricing & Payments

• All prices are listed in EUR (€) and include applicable taxes & shipping costs unless stated otherwise.
• Payment is taken at the time of purchase.
• We accept major debit and credit cards, and additional payment methods as shown at checkout (e.g., PayPal, Klarna, etc.).
• You guarantee that the credit/debit card used is yours or that you have permission from the cardholder.

Shipping & Delivery

• We aim to dispatch orders within 7–10 business days unless stated otherwise during checkout.
• Shipping costs are calculated at checkout based on your chosen delivery method and destination.
• Delivery times are estimates and may vary due to courier delays, customs processing (for international orders), or unforeseen circumstances.
• You are responsible for providing a correct and deliverable address. Additional charges may apply for reshipment if an order is returned due to an incorrect address.

Cancellations

• You may cancel your order within 24 hours of purchase by contacting support at info@nolantrelli.com
• Once the order has been processed for shipping, it cannot be cancelled and must be returned according to our Returns Policy.

Returns, Exchanges & Refunds

We want you to be completely satisfied with your purchase:

Returns:

• Items may be returned within 7 days of the delivery date.
• Products must be in original condition, unused, unwashed, with all tags attached.
• Custom, personalized, or made-to-order items may not be eligible for returns unless faulty (please see below).

Exchanges:

• If you require a different size or colour, you can exchange within the same 7-day period, subject to stock availability.
• Exchanges are processed as a return + new order.

Refunds:

• Once your return is received and inspected, we will notify you of approval status.
• Approved refunds will be issued to the original payment method.
• Refund processing time may vary depending on your bank or payment provider.

Faulty or Damaged Item:

• If you receive a faulty or damaged item, please contact us immediately with photos and order details.
• We will arrange a replacement or refund at no extra cost.

Product Availability

• If an item becomes unavailable after purchase, we will notify you as soon as possible.
• You will be offered a substitute item (if available) or given a full refund.

Price Errors & Corrections

• If a product is listed at an incorrect price due to a typographical error, we may refuse or cancel orders placed for that product.
• If payment has already been taken, we will issue a refund of the amount paid.

Taxes & Duties

• For deliveries outside Ireland, import duties and taxes may apply upon arrival in your country.
• These charges are not included in the product price or shipping fees and are your responsibility.

Privacy & Security

• We collect and use personal information to process your order securely.
• For details on how we handle your data, please read our Privacy Policy on the website.

Contact Us

If you have any questions or concerns about your purchase or this policy, please contact:

Nolantrelli Limited T/A Nolans Workwear
Ard Roe House, Unit 3, Glen Road, Monaghan, H18Y037, Ireland
+353 85 275 1912
info@nolantrelli.com

Custom Work Policy (Embroidery & Alterations)

Effective Date: 1 June 2025

At Nolantrelli Limited T/A Nolan's Workwear, we offer custom embroidery and garment alteration services to meet your business and personal workwear needs. As these services involve personalized work, the following policy applies to all custom orders.

1. Custom Orders – General Terms

• Any item that has been embroidered, altered, resized, or otherwise customized is considered a custom product.
• Custom work is carried out strictly according to the details approved by the customer at the time of order.
• By placing a custom order, you confirm that all information provided (including spelling, logo design, sizing, placement, and colour choices) is correct.

2. Embroidery Services

• Customers are responsible for ensuring that logos, text, and artwork supplied are accurate and authorized for use.
• We are not responsible for trademark or copyright infringement relating to customer-supplied artwork.
• Logo previews or proofs may be provided upon request; approval of a proof confirms acceptance of the final design.
• Minor variations in stitch density, colour shade, or placement may occur due to fabric type and embroidery processes and are considered acceptable industry standards.

3. Alterations & Garment Adjustments

• Alterations are carried out based on the measurements or instructions provided by the customer.
• We strongly recommend confirming sizing before requesting alterations, as altered garments cannot be returned or exchanged.
• Once a garment has been altered, it is considered permanently modified.

4. No Returns or Refunds on Custom Work

• Customized items are non-refundable and non-returnable, unless the item is faulty or the custom work does not match the approved order details.
• This includes, but is not limited to:
• Embroidered logos or names
• Altered garments
• Made-to-order or personalized workwear

5. Faulty or Incorrect Custom Work

• If you believe your custom item is faulty or does not match the approved specifications, you must notify us within 5 business days of delivery.
• Clear photos and order details must be provided for assessment.
• If an error is confirmed on our part, we will:
• Repair the item where possible, or
• Replace the item, or
• Issue a refund at our discretion

6. Production Time-frames

• Custom embroidery and alterations typically require additional processing time.
• Estimated turnaround times will be provided at the time of order but may vary depending on order volume, garment type, and complexity of work.
• Nolan's Workwear is not responsible for delays caused by customer approval delays, supply issues, or unforeseen production circumstances.

7. Order Changes & Cancellations

• Custom orders cannot be changed or cancelled once production has begun.
• Requests for changes must be submitted immediately after placing the order and are subject to approval.

8. Care & Maintenance

• Customized garments should be cared for according to the washing instructions provided.
• Improper washing, drying, or handling may affect embroidery or alterations and is not covered under this policy.

9. Customer Responsibility

By placing a custom order, you acknowledge that:

• You have reviewed and approved all customization details.
• You accept that custom work carries inherent limitations.
• You understand that custom items are excluded from standard returns policies.

10. Contact Information

For questions regarding custom embroidery or alterations, please contact:

Nolantrelli Limited T/A Nolans Workwear
Ard Roe House, Unit 3, Glen Road, Monaghan, H18Y037, Ireland
+353 85 275 1912
info@nolantrelli.com

Privacy Policy

Effective Date: 1 June 2025

Nolantrelli Limited T/A Nolans Workwear ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nolansworkwear.com, use our services, or contact us.

1. Who We Are

Nolantrelli Limited T/A Nolans Workwear
Company Registration Number: 785420
Address: Ard Roe House, Unit 3, Glen Road, Monaghan, H18Y037, Ireland
Phone: +353 85 275 1912
Email: info@nolantrelli.com

We operate an online shop selling workwear and offer garment embroidery, alterations, and repairs.

2. What Information We Collect

We may collect and process the following personal data:

Information You Provide:

• Name
• Address
• Email address
• Phone number
• Payment details (processed securely by third-party payment providers)
• Order and service details

Automatically Collected Information:

• IP address
• Browser type
• Device information
• Cookies and usage data (see Section 7)

3. How We Use Your Information

We process your personal data to:

• Fulfill orders and deliver products/services
• Provide embroidery, alterations, and repair services
• Respond to inquiries and customer support requests
• Send order confirmations and updates
• Maintain business records and legal compliance
• Improve our website and user experience
• Send marketing communications (only with your consent)

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our lawful bases for processing your data include:

• Contractual necessity – to fulfill your orders or provide services
• Legal obligation – to comply with tax and business regulations
• Legitimate interests – for business improvement and analytics
• Consent – for optional marketing communications

5. How We Share Your Data

We do not sell or rent your data. We may share your data with:

• Payment processors (e.g., Stripe, PayPal)
• Delivery and courier services
• IT and website service providers
• Legal or regulatory authorities when required by law

All third parties are bound by strict data protection obligations.

6. Data Retention

We retain your personal data only for as long as necessary:

• For order and service fulfillment
• To meet legal, accounting, or tax requirements
• For customer service and record-keeping

Typically, we retain order-related data for 6 years in line with Irish tax regulations.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Enable website functionality (e.g., cart, login)
• Analyze website traffic
• Improve performance and user experience

You can manage your cookie preferences via your browser settings. For more details, see our [Cookie Policy] (if available).

8. Your Rights

Under GDPR, you have the following rights:

• Right to access your personal data
• Right to rectify inaccuracies
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent (for marketing)

To exercise your rights, contact us at info@nolantrelli.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes the use of encryption, firewalls, and secure payment gateways.

10. International Transfers

We store and process your data within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses.

11. Children's Privacy

Our website and services are not intended for use by children under 16 years of age. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated. We recommend reviewing this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Nolantrelli Limited T/A Nolans Workwear
Ard Roe House, Unit 3, Glen Road, Monaghan, H18Y037, Ireland
+353 85 275 1912
info@nolantrelli.com

Accessibility Statement

We aim to make our website accessible to all customers. If you experience any accessibility issues, please contact us at info@nolantrelli.com and we will do our best to assist you.