Online Purchase, Return, Exchange & Refund Policy

Effective Date: 1 June 2025

Thank you for shopping with Nolantrelli Limited T/A Nolans Workwear. The following policy explains how purchases are processed, your rights, and what to expect when ordering from nolansworkwear.com.

Order Acceptance & Confirmation

• All orders placed on nolansworkwear.com are subject to acceptance and availability.
• Once your order is placed, you will receive an order confirmation email acknowledging receipt of your order. This email does not confirm acceptance of your order, but merely that we have received it.
• We retain the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.

Pricing & Payments

• All prices are listed in EUR (€) and include applicable taxes & shipping costs unless stated otherwise.
• Payment is taken at the time of purchase.
• We accept major debit and credit cards, and additional payment methods as shown at checkout (e.g., PayPal, Klarna, etc.).
• You guarantee that the credit/debit card used is yours or that you have permission from the cardholder.

Shipping & Delivery

• We aim to dispatch orders within 7–10 business days unless stated otherwise during checkout.
• Shipping costs are calculated at checkout based on your chosen delivery method and destination.
• Delivery times are estimates and may vary due to courier delays, customs processing (for international orders), or unforeseen circumstances.
• You are responsible for providing a correct and deliverable address. Additional charges may apply for reshipment if an order is returned due to an incorrect address.

Cancellations

• You may cancel your order within 24 hours of purchase by contacting support at info@nolantrelli.com
• Once the order has been processed for shipping, it cannot be cancelled and must be returned according to our Returns Policy.

Returns, Exchanges & Refunds

We want you to be completely satisfied with your purchase:

Returns:

• Items may be returned within 7 days of the delivery date.
• Products must be in original condition, unused, unwashed, with all tags attached.
• Custom, personalized, or made-to-order items may not be eligible for returns unless faulty (please see below).

Exchanges:

• If you require a different size or colour, you can exchange within the same 7-day period, subject to stock availability.
• Exchanges are processed as a return + new order.

Refunds:

• Once your return is received and inspected, we will notify you of approval status.
• Approved refunds will be issued to the original payment method.
• Refund processing time may vary depending on your bank or payment provider.

Faulty or Damaged Item:

• If you receive a faulty or damaged item, please contact us immediately with photos and order details.
• We will arrange a replacement or refund at no extra cost.

Product Availability

• If an item becomes unavailable after purchase, we will notify you as soon as possible.
• You will be offered a substitute item (if available) or given a full refund.

Price Errors & Corrections

• If a product is listed at an incorrect price due to a typographical error, we may refuse or cancel orders placed for that product.
• If payment has already been taken, we will issue a refund of the amount paid.

Taxes & Duties

• For deliveries outside Ireland, import duties and taxes may apply upon arrival in your country.
• These charges are not included in the product price or shipping fees and are your responsibility.

Privacy & Security

• We collect and use personal information to process your order securely.
• For details on how we handle your data, please read our Privacy Policy on the website.

Contact Us

If you have any questions or concerns about your purchase or this policy, please contact:

Nolantrelli Limited T/A Nolans Workwear
+353 85 275 1912
info@nolantrelli.com